Return & Replacement Policy
At Drive Putt Promote, every order is custom-made according to the artwork, specifications, and proof approved by the customer. Because customized products cannot typically be resold, returns, exchanges, and refunds are generally not accepted once an order has been approved and production has begun.
Proof Approval
Customers are responsible for carefully reviewing and approving all artwork proofs, including:
- Logos and artwork
- Spelling and wording
- Colors
- Product size and placement
- Quantities
- Any other order specifications
Approval of the proof confirms that the customer accepts the design and authorizes production. Drive Putt Promote is not responsible for errors that were present in an approved proof.
Incorrect, Defective, or Damaged Orders
We will work to correct an order when:
- The delivered product materially differs from the customer-approved proof
- The wrong product or quantity was delivered
- The products arrive damaged
- The products contain a manufacturing defect
Customers must contact Drive Putt Promote within 7 calendar days of delivery and provide the order number, a description of the issue, and clear photographs showing the affected products.
After reviewing the claim, Drive Putt Promote may, at its discretion, repair, replace, reproduce, or refund the affected portion of the order. Customers should not return any products without first receiving authorization from Drive Putt Promote.
Color and Production Variations
Slight differences in color, positioning, finish, size, or appearance may occur between digital proofs, computer screens, samples, and finished products. These normal production variations are not considered defects and do not qualify for a return or refund.
Customer-Supplied Information
Drive Putt Promote is not responsible for delays, errors, or additional costs caused by incorrect information, low-quality artwork, incomplete instructions, or changes requested after proof approval.
Order Cancellations
Orders may only be canceled before artwork approval and production begin. Once a proof has been approved or production has started, the order cannot be canceled, changed, returned, or refunded.
Contact Us
To report an issue with an order, please contact Drive Putt Promote within 7 calendar days of delivery and include your order number and supporting photographs.